Case Study: Summit Ski & Snowboard School – Booking System

Background

Summit have operated a ski school in Zermatt since 2004.  Their qualified and experienced instructors offer a range of training lessons from small groups to private lessons.

Challenge

As the scope and size of the Summit team has grown, simple Excel and email management of bookings has not kept pace with meeting their increasing data demands.

Solution

DataTherapy built a new Booking System for Summit using the FileMaker platform.  The solution covers:

  • Client booking & invoicing.
  • Planner showing instructor weekly availability at a glance.
  •  Lesson pricing matrix based on high/low season, type (Groups, Private, Kids – Snowboard and Ski) and length.
  • Templates for offer, confirmation and invoicing-mails.

'We approached DataTherapy as we needed a booking system for our school. Not only did DataTherapy build a FileMaker system that met all our requirements, their team also suggested other ways in which the system could offer increased functionality and streamline our operations even further than we expected.

They made sure our system was initially functioning properly, checked in periodically to make sure it was still running smoothly and have efficiently updated the system with more functionality whenever requested.

All this while being most professional, friendly and accommodating of our incredibly limited IT understanding. I would not hesitate to recommend DataTherapy to anyone wanting a system built (or just explained in small words).' Paul Hammett, Director, Summit

 

Benefits

  • Graphical weekly instructor planner shows all the booked slots, absences and potential clashes at a glance for the admin office.  Allows staff to immediately see where there are surplus gaps in the instructor schedule and the ability to quickly re-allocate bookings when there is instructor illness.
  • Guided ‘booking wizard’ to quickly add new bookings into the schedule – regardless of if this is a new client, an existing client or an amendment to an existing booking.
  • Automated invoices generated quickly based on the booking information.
  • Quick reports covering instructor monthly hours, and tour operator commissions available in seconds.

Technologies

FileMaker