Case Study: Addleshaw Goddard - Client Transaction Data Management

Background

Addleshaw Goddard are a leading international law firm - ranked 7th in the UK according to the number of FTSE 100 Clients (Chambers Client Report UK 2010), employing more than 1,000 staff with offices in UK, Singapore and Dubai.

Challenge

Addleshaw Goddard offer a diverse range of client services and the global economic challenges of recent years has increased the pace of change in an already fragmenting business landscape. Addleshaw Goddard's clients demand more and better value so they have responded by accelerating the delivery of value by constantly innovating with new ways of working, smarter tools and better development and deployment of individual skills and services. Addleshaw Goddard approached DataTherapy to assist with new technology to explore how to prototype new workflow and data management tools to improve the efficiency of handling client transactions. 

Solution

DataTherapy collaborated with Addleshaw Goddard to build a FileMaker based solution to trial new client transaction workflows and reporting approaches. Given FileMaker’s flexibility and agility to prototype simple and intuitive interfaces, new ideas could be explored and tested, and feedback related amendments implemented much more quickly than traditionally possible with software development tools.

'DataTherapy responded to our web enquiry within about half an hour and we had a first meeting about the help we needed and our requirements within a few days. Since then they have been fantastic to work with – they delivered exactly what we wanted within the budget and tight timescales agreed. They were very easy to work with, commercial and very flexible around meetings. We are now considering the next stage for our project beyond this initial work undertaken.' Richard Fleetwood, Partner - Addleshaw Goddard

Benefits

  • Within a two month period, a completely new workflow had been devised, tested and optimised in time and readiness for trial with real-world data and live client projects.
  • The solution is in multi-user production use with a real client services team, with the potential to be extended for roll-out across the business in future if required.
  • The solution has built in modules for handling internal work in progress and reporting on case issues as well as providing client friendly executive summaries on project completion in both Excel and PDF format.
  • Built on the flexible FileMaker technology which can be further refined quickly as new data challenges and best practice innovations are identified.

Technology

FileMaker Platform